Support
Everything below is what Oleah actually does today. If the answer you need is not here, write to us and a person will read it.
Talk to a person
Email us at care@oleah.skin. A person reads it and replies within 48 hours.
If you already have the app, open the You tab, tap Help, then tap Chat with Oleah support.
Delete your account
You can do it yourself, inside the app, in three taps.
- Open the You tab.
- Tap Privacy & my data.
- Tap Delete my account, then confirm.
You need to be online to delete your account. If you're offline, reconnect and try again.
If you have an active App Store subscription, cancel it first in your App Store settings. Deleting your Oleah account doesn't cancel an Apple subscription. There is nothing to buy in Oleah today, so this doesn't apply yet.
What happens next
Your account is marked for deletion straight away and you are signed out. Within 30 days the following are permanently removed:
- every scan and your skin history
- your shelf and product reads
- all your chats with Oleah
If you change your mind, sign back in within those 30 days and your account comes back as it was. After 30 days it is gone and cannot be restored.
Cannot open the app? If you lost the phone, deleted the app, or never got in, email care@oleah.skin from the address you signed in with and ask us to delete the account.
Get a copy of your data
Also in the app, and also in three taps.
- Open the You tab.
- Tap Privacy & my data.
- Tap Export my data.
The export arrives by email within 24 hours, at the address on your account. You can also just email care@oleah.skin. If the law where you live gives you data rights beyond this, GDPR and CCPA included, use the same address.
Common questions
What is Oleah?
A skincare app for iPhone. You scan your face once a day, and Oleah tracks redness, texture and glow region by region against your own earlier scans.
You add the products you already own to a shelf. After seven days of daily scans with a product in your routine, Oleah gives you a verdict on that product. It sells nothing and earns no commission on anything it mentions.
What device do I need?
An iPhone with Face ID, running iOS 16.4 or later. If your phone doesn't have Face ID, it can't run the scan.
There is no iPad version and no Android version.
How does a scan work?
Hold the phone in front of your face and slowly turn your head so the camera sees both sides. It works best in steady morning light on a clean face.
One scan counts per day. If you open the scanner again after you have already scanned, Oleah takes you to today's read instead of starting a second one. If a scan fails, move toward a window and try again.
What happens to my face photos?
They're stored securely, tied to your account, and used only to compare your scans over time. They're removed when you delete your account. Full detail is in our privacy policy.
Who else can see my data?
Only the services that help Oleah run, and only what they need to do their job. It is not sold, and it is not used for advertising. The full list is in our privacy policy.
How do I sign in? I forgot my password.
There is no password. Oleah signs you in with Apple or with Google, and that account is the key to yours. If you cannot get back in, write to us from the email address you signed up with.
How do I get access during the beta?
Oleah is not on the App Store yet. Access during the beta is by invitation, sent through Apple TestFlight, and the invite arrives by email.
Join the waitlist on the home page to be in line for one.
What does it cost right now?
Nothing. There is no price in the app and there is nothing to buy in it today. Beta builds ship with everything unlocked, so there is no paywall to hit and no subscription to manage or cancel.
If that changes, you will see the price and the billing period on the purchase screen before anything is charged.
Why does Oleah ask for my camera, microphone and photos?
Camera: your daily face scan, and snapping the products on your shelf. Microphone: the optional voice intro during setup, and voice messages when you chat with Oleah. Photos: reading a product from a picture you choose, and your profile picture.
Is there an age limit?
Yes. Oleah is for people aged 16 and older.
Is any of this medical advice?
No. Oleah is a skincare tracking tool, not a medical service. Nothing in it is a diagnosis or a treatment. If something on your skin looks serious, see a licensed dermatologist or a doctor.
Something is broken. What should I send you?
Your iPhone model, the iOS version, roughly when it happened, and the email address you sign in with. That is usually enough for us to find it.
In the app: You, then Privacy & my data, then Privacy Policy or Terms of Service.
On this site: Privacy · Terms · Affiliate disclosure