Terms and Conditions

These Terms are between you and ONE EIGHT EIGHTEEN PTE. LTD., UEN 202644930W, 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914 (Oleah, we or us). They cover the Oleah mobile application, oleah.skin and the services provided through them.

One set of Terms covers the app, website, subscriptions and beta. Subscription provisions apply when you purchase a plan; beta provisions apply when you use a beta build. You accept these Terms through an affirmative action accompanied by a clear notice and a link to them. Merely visiting the website does not mean you have agreed to arbitration.

Our Privacy Policy explains personal-information use. Accepting these Terms does not replace separate consent for face scans, health information or other processing that requires it.

Please read sections 4, 14 and 16. Oleah is not medical care. Liability limits apply where lawful. For US users and certain other users, section 16 provides for individual arbitration instead of court proceedings and class actions. It does not bind a user under 18. You can opt out within 30 days. Mandatory consumer rights remain protected.

1. Eligibility and accounts

You must be at least 16 to use Oleah. If a birthday shows that someone is under 16, we block the app at once, delete face geometry at once, and delete that account and the rest of its data within 30 days. If you are under 18, you may cancel these Terms where the law lets a minor do that, and section 16 does not bind you. Oleah is not offered in Quebec or Korea. Use it only where it is lawfully available.

Your account is for your own personal, non-commercial use. Provide accurate details, keep your sign-in secure and do not share your account. Tell care@oleah.skin if you suspect unauthorised access. You are responsible for misuse you cause or permit, but not for a security failure for which we are responsible. We may restrict ineligible accounts and handle their information under the Privacy Policy.

Do not use Oleah to assess clients or provide professional health services. You must comply with applicable sanctions and export restrictions.

2. Licence and ownership

Apple's Standard End User Licence Agreement governs your licence to the iOS app. These Terms govern your account and the connected service. You may use the website and service for your own personal, non-commercial purposes, subject to these Terms and applicable Apple usage rules.

Oleah and its licensors retain rights in the software, branding, design and service content. Third-party product information and images remain subject to their owners' rights and applicable licences. Rights in your own content are addressed below.

3. Your content and feedback

You retain the rights you have in material you submit. You grant Oleah a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, analyse and display it, and produce related outputs, only as needed to provide, support and secure the service and to perform the review covered by the required consent and the law. Providers may perform those activities for the same permitted purposes. This licence lasts only while we lawfully retain the relevant content. If you add a product that is not in our catalogue, you also let Oleah show its name, ingredients and a crop of your photo of it to all users in the shared catalogue, for as long as the product stays in it.

The licence does not replace a required privacy permission, override deletion rights or authorise advertising use of your face data. The privacy notices and your consent limit it. We may use genuinely de-identified or aggregate information as permitted by law, without attempting to re-identify you.

Keep independent copies of anything important. Oleah is not a guaranteed archive. Retention and deletion are explained in the Privacy Policy.

If you voluntarily provide ideas or suggestions, we may use them to improve Oleah without compensation. That permission does not cover personal information, health details, photographs, testimonials or other material merely because it accompanies the suggestion. Nothing prevents an honest review.

4. Wellness and medical limitations

Oleah does not measure health. Its scores describe how skin looks in photos, so you can compare your own photos over time. Oleah is intended for general skincare information, personal tracking and wellness. It is not a medical device. It is not intended to diagnose, treat, prevent or manage a disease, provide clinical care or replace a qualified professional. Using it does not create a clinician-patient relationship. Every skin read in the app is an estimate from the person's photos, not a diagnosis.

Scores, product notes and AI answers can be inaccurate or incomplete. Lighting, devices, positioning and other factors affect photo comparisons. An apparent relationship between a product and a skin change does not establish causation, and a forecast is not a promise of results.

Do not use Oleah to decide whether to delay medical care or start, stop or change medication or treatment. It is not a reliable allergy, pregnancy-safety or drug-interaction check. Follow product labels and qualified medical advice. Seek professional advice about concerning or changing skin symptoms; Oleah does not detect skin cancer.

Oleah is not an emergency service. Chats are not monitored for emergencies. Support or quality review is not clinical supervision. For an urgent medical problem, contact local emergency services or a qualified healthcare professional.

5. Product information and third parties

Catalogue information, image recognition and ingredient readings can be wrong, incomplete or outdated. Formulas vary between markets and change over time. Check the packaging of the product you actually have. The absence of a warning does not establish safety or suitability.

Third-party sites and services operate under their own terms. We do not control them. Relevant data-source and open-source attributions are provided in the app's Credits or with the material. These Terms do not remove rights granted under an applicable open licence.

We identify a material commercial relationship with a product recommendation where required. Contact care@oleah.skin about an intellectual-property concern.

6. AI features

The assistant is an AI system, not a person. The line "Oleah is AI and can make mistakes." shows in every chat that has messages. Every skin read carries the line "Oleah tracks how your skin looks. It is not a medical device." Chats are not watched live. External AI services process submitted content and relevant context to provide chat, image analysis and product identification. Oleah asks for your agreement on the consent screen before it sends your data to Anthropic, our AI provider. Oleah needs it to work, so if you do not agree you cannot use Oleah. AI can confidently produce incorrect information. Check information that matters before relying on it.

Oleah stores conversations and relevant notes to maintain history and personalise responses. To run, check and fix the service, including during beta, Oleah's team reviews conversations, results and health details. To improve Oleah and add missing products, our team uses xAI's Grok to look at product photos and chats. Our team and Grok see chats and product photos without the name and email on your account. The required consent is the agreement to that review.

You may use outputs for personal purposes, subject to applicable rights and law. Outputs may not be unique. We may apply reasonable usage limits to maintain availability and prevent abuse; material paid-plan limits are disclosed with the plan.

7. Face scans and health information

In the app, a face scan means the face photos and the face data stored with them. The Privacy Policy, section 3, and the Biometric Policy and Agreement describe what each scan stores and what a skin reading sends. Oleah is not designed to, and we do not intend to, use face data to personally identify you or match your identity against other individuals.

The Biometric Policy and Agreement and Consumer Health Data Privacy Policy explain collection, recipients, retention and rights. The required consent is separate from agreement to these Terms. It covers photos, face geometry, skin notes from photos, health details you enter, your profile, conversations, storage, processing by a third-party AI provider, and the review described in section 6.

You can withdraw consent only by deleting your account in Settings. Tap Delete Account. A feature may become unavailable where the withdrawn processing is necessary to provide it. Access to privacy requests and subscription management remains available. Withdrawal does not cancel Apple billing.

Scan only your own face. Do not submit another person's sensitive information without lawful authority.

8. Subscriptions and offers

The purchase screen states the plan, price, billing period, trial eligibility and renewal terms before you subscribe. Prices can differ by country and offer. Apple processes App Store purchases under its own terms. If you are under 18, a parent may have to approve a purchase under Apple's rules, and you may cancel the subscription where the law lets a minor cancel a contract.

Subscriptions renew automatically unless cancelled. To avoid the next renewal or a charge after a free trial, cancel at least 24 hours before the current period ends, following Apple's applicable process. Apple may charge within the 24 hours before renewal. A trial converts to a paid plan at the price shown unless cancelled in time. Cancelling a trial may end trial access immediately under Apple's rules.

Manage or cancel your subscription in your Apple account settings. Cancellation normally preserves access for the period already paid. Deleting the app or your Oleah account does not cancel your subscription.

For a price increase, Apple gives the notices and requests the consent required by its rules and applicable law. If required consent is not given, the subscription ends at the end of the paid period. Any stronger price-consent protection previously promised to an existing subscriber remains effective unless lawfully changed with that subscriber's agreement.

Offer conditions are shown with the offer. Free access, discounts and other entitlements already granted continue on their original terms; ending beta access does not shorten a separately granted fixed period of free access. Promotional benefits have no cash value and cannot be transferred unless their stated terms allow it. New prices do not retroactively change completed purchases.

9. Refunds and consumer remedies

App Store purchases are billed by Apple. Oleah cannot refund an App Store purchase. Ask Apple for a refund at reportaproblem.apple.com, or from Your plan in the app. Email care@oleah.skin if you need help finding that process. That email does not make Oleah the seller of the purchase.

If we end paid access or materially remove paid features, a refund of the App Store purchase still goes through Apple. We provide a remedy the law requires from us only where Apple's process does not cover it.

Consumers in the EU and UK may have a statutory 14-day right to withdraw from a new purchase. You use Apple's refund process for that withdrawal. We do not treat the right as lost unless you have agreed, separately, that supply has started and the right ends. Nothing here waives that right automatically when you use the app. Australian and other mandatory consumer remedies also remain available.

10. Beta access

Beta access is free, temporary access to unfinished software. It can include faults, changing features, inaccurate output or data loss. The wellness limitations and privacy protections in these Terms also apply to beta builds.

We may limit, suspend or end beta access for a valid reason, including the end of testing, capacity, safety, legal requirements or a breach of these Terms. We give notice where reasonably practical. Ending beta access does not itself delete your account or remove separately granted offer rights. A beta invitation's express benefit conditions remain applicable to that invitation; these Terms do not add new survey obligations.

11. Acceptable use

Do not:

• use Oleah unlawfully, impersonate another person, harass others or infringe their rights;
• submit children's face images or content you have no right to provide;
• use it for clinical decisions or professional assessment of another person;
• introduce malicious code, disrupt the service or bypass security, payment or usage controls;
• create accounts to evade limits or obtain offers dishonestly;
• scrape or commercially redistribute the service or catalogue without permission;
• reverse engineer protected software except where law permits it despite this restriction; or
• misuse protected service material to build a competing service or train a model.

These restrictions do not remove rights in your own content, lawful security reporting, mandatory interoperability rights or rights under open licences. Report a suspected vulnerability to care@oleah.skin without accessing other users' data or disrupting the service.

12. Suspension and account closure

You can leave at any time and delete your account from Delete Account in Settings, or request deletion at privacy@oleah.skin. When you confirm deletion, original face photos are deleted then. Face geometry, 3D face points, and scan logs that contain them are deleted as soon as deletion is confirmed. A sweep also deletes them about every 10 minutes. They are not kept for the 30-day restore window. They are stored in file storage, not in the database. File storage is not backed up. Signing in does not cancel deletion. Only Restore my account, within 30 days, restores the account. That restore applies only to non-biometric account data. It does not restore original face photos, face geometry, 3D face points, or those scan logs. Other non-biometric account data is deleted after 30 days. The Privacy Policy addresses the subscription customer record, statutory requests and records we still keep.

We may restrict or terminate access for a serious or repeated breach, fraud, ineligibility, a genuine safety or security risk, or a legal requirement. Where practical and lawful, we provide notice and an opportunity to remedy the issue. Restrictions will be proportionate to the reason.

If we end access for business reasons unrelated to your breach, we give at least 30 days' notice and honour access already paid for or provide the remedy required for the unused portion. Beta access follows section 10. You can still contact us about your information and purchases after access ends. Cancel any Apple subscription separately.

Provisions that should reasonably survive closure, including accrued payment obligations, intellectual-property protections, lawful liability limits and dispute provisions, continue subject to your privacy and statutory rights.

13. Disclaimers and statutory rights

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLEAH IS PROVIDED "AS IS" AND "AS AVAILABLE." WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing excludes mandatory consumer guarantees or remedies. In Australia, the Australian Consumer Law applies. In the UK, applicable quality, fitness, description and reasonable-care rights apply. In the EU, you retain the legal guarantee of conformity for digital services. Canadian provincial rights and non-excludable rights elsewhere remain protected. General disclaimers do not override those protections.

14. Liability

Subject to the exceptions below and to the extent permitted by law, Oleah is not liable for indirect or consequential losses, lost profits or business opportunities. Loss of data is excluded only where the applicable law allows; this clause does not excuse our mandatory data-protection duties.

To the extent a statute allows a cap, our aggregate liability for contract claims is limited to the greater of USD 100 and the amount you paid for Oleah during the 12 months before the claim. Nothing in these Terms limits damages, fees, or an injunction a prevailing party may recover under 740 ILCS 14/20, or any other remedy a statute forbids us to waive.

We do not exclude or limit liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, death or personal injury caused by negligence, or anything that cannot lawfully be limited, including mandatory consumer and privacy remedies.

For EU consumers, the general exclusions and cap above do not apply where the law of your country governs liability. For Australian consumers, they do not limit consumer guarantees or liability for our negligence. For UK consumers, we remain responsible for foreseeable loss caused by our breach or lack of reasonable care and skill, and applicable statutory protection for damage caused by digital content remains available. Elsewhere, the exclusions and cap apply only as local law permits.

15. Third-party claims caused by misuse

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Oleah, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with your breach of these Terms, your unlawful use of the service, or your submission of third-party biometric or sensitive data without lawful authority. This does not cover a loss caused by Oleah or impose responsibility beyond your contribution. For consumers, it covers only losses reasonably foreseeable from the breach.

We give prompt notice, allow reasonable involvement in the defence and do not settle on terms requiring your admission or payment without your agreement, which must not be unreasonably withheld.

16. Disputes

16.1 Contact first

Please email care@oleah.skin with enough information to identify your account, describe the dispute and state the outcome sought. We will do the same before bringing a claim. We will try in good faith to resolve the dispute for 60 days. The 60 days do not apply to a claim under a statute that forbids a pre-suit wait. This process does not prevent a regulator complaint, a qualifying small claim, urgent court relief, or action needed to preserve a limitation period. Where lawful, limitation periods are paused during the informal process.

16.2 United States arbitration

If you live in the United States when you accept these Terms, you and Oleah agree to resolve disputes arising from these Terms or the service through binding individual arbitration, except as stated below. The Federal Arbitration Act governs this arbitration agreement.

The American Arbitration Association administers the case under its applicable Consumer Arbitration Rules and, where applicable, Mass Arbitration Supplementary Rules. If AAA will not administer it, JAMS may do so under its applicable consumer rules. If neither will administer it and no alternative is agreed, either party may use a court with jurisdiction. Rules are available at adr.org and jamsadr.com.

One arbitrator decides each claim. Proceedings may be by documents, telephone or video; an in-person hearing is held in your county unless you agree otherwise. Consumer filing fees will not exceed the applicable provider's consumer fee. Oleah pays the fees allocated to the business under the provider's consumer standards. Fee shifting and legal costs are governed by those rules and applicable law.

The arbitrator may award relief available to you individually in court. A court decides whether the arbitration agreement was formed, whether an opt-out is effective and whether a class waiver or a statutory court remedy is enforceable. Other questions follow applicable law and the arbitration rules. Judgment on the award may be entered by a court with jurisdiction.

16.3 Individual proceedings and exceptions

Where enforceable, arbitration proceeds individually rather than as a class, collective or representative action. Arbitration replaces a jury trial for claims properly subject to it. No waiver here removes a non-waivable right or prevents public injunctive relief where law preserves it.

Either party may bring a qualifying individual small claim, or seek individual urgent interim relief solely for safety or intellectual-property protection in a court of competent jurisdiction. All claims alleging privacy violations must be resolved exclusively through binding individual arbitration, except an injunction a court may grant a prevailing party under 740 ILCS 14/20(a)(4). Regulator complaints remain available. An unenforceable class waiver sends the affected claim to court; it does not authorise class arbitration without both parties' agreement.

If 25 or more similar demands are filed, they are administered under the American Arbitration Association's Mass Arbitration Supplementary Rules. Oleah does not add a stay or a fee waiver to those rules.

16.4 Outside the United States

Consumers in the EU, UK, Australia, New Zealand, Canada and Israel, and consumers elsewhere whose law does not permit compulsory pre-dispute arbitration, may bring proceedings in their home courts. We bring proceedings against them only where mandatory jurisdiction rules allow. They may use Singapore courts instead if they prefer. No class-action waiver in these Terms applies to those consumers.

For other users outside the United States, disputes are resolved by one arbitrator under the Singapore International Arbitration Centre's applicable rules, with Singapore as the seat and English as the language, unless an opt-out applies. Hearings may be remote. For consumers, Oleah pays institutional and arbitrator fees, subject only to allocations permitted for frivolous or improper claims under applicable law and rules. Mandatory rights, small-claim remedies and urgent interim relief remain available. Proceedings are individual only to the extent legally enforceable.

16.5 Opt-out and changes

You may opt out of arbitration without affecting your service. Within 30 days after accepting this version, email care@oleah.skin with your name, account email or other account identifier, and a clear statement that you opt out. The words “I opt out of arbitration” are enough, and so is any other clear statement. A valid earlier opt-out remains effective. If an arbitration provision first becomes applicable after a change of residence, you have 30 days from notice of that applicability to opt out.

If you opt out, the arbitration and associated class or jury waivers do not apply. Disputes follow section 17. An update does not retroactively impose arbitration on a previously notified dispute. You may reject a material arbitration change within 30 days of its effective date; the previously accepted arrangement then continues, subject to any existing opt-out.

17. Governing law

Singapore law governs these Terms, except for the arbitration law stated above and any mandatory law that applies where you live. This choice does not remove your local consumer protections or local-court rights. Subject to section 16 and mandatory jurisdiction rules, Singapore courts may hear disputes that proceed in court.

18. Apple

The app licence is governed by Apple's Standard EULA at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, which prevails on matters concerning that licence. These Terms supplement it for the connected Oleah service without excluding mandatory rights. You represent that you are not on a sanctions list and are not in a country Apple has embargoed.

Oleah, not Apple, is responsible for the app, its content, support and applicable claims. Apple has no obligation to provide app support. Apple's applicable warranty and refund arrangements remain available. Claims concerning product liability, legal compliance, consumer rights or infringement are addressed by Oleah to the extent required by law and the relevant agreements.

You must comply with applicable third-party and Apple usage rules. Apple and its subsidiaries may enforce provisions intended for their benefit as third-party beneficiaries. Contact details for Oleah appear in section 21.

19. Changes

We may change the service or these Terms for a valid reason, such as security, legal requirements, changed features or provider arrangements. We give reasonable notice of material changes and at least 30 days' notice of a materially adverse change unless law or an urgent security need requires a shorter period.

We request acceptance where required. A change does not remove rights already earned or impose an adverse paid-plan change during a period already purchased without the consent or remedy required by law. If a service change materially affects paid use, you may cancel and request the applicable remedy. Where EU law provides a 30-day termination right for a qualifying modification, it runs from the later of receiving notice and the change taking effect.

We give at least 30 days' notice if we discontinue Oleah, subject to an overriding legal requirement. Changes in personal-data use follow the privacy notices and any required fresh consent, not a general Terms update.

20. General provisions

These Terms, the app licence, applicable purchase or offer conditions and any separate written agreement form the relevant agreement for the service. Existing grants and accrued rights remain protected. If a provision is unenforceable, the rest remains effective where possible. A failure to enforce a provision is not a waiver.

You may not transfer your account without permission. We may transfer the service agreement in a business reorganisation or sale if your contractual and statutory rights remain protected. Personal information remains subject to applicable law and the privacy commitments, including the face-data transfer restriction.

Events outside our reasonable control may affect performance, but do not remove mandatory remedies. We may send service notices electronically using your account contact details or the app. English is the contract language unless mandatory law requires otherwise. Nothing creates a partnership, agency or employment relationship. Except for Apple's stated rights and rights expressly required by law, third parties do not obtain enforcement rights under these Terms.

21. Contact

Support, billing, complaints, legal notices and arbitration opt-out: care@oleah.skin. Privacy and our Data Protection Officer: privacy@oleah.skin. Post: ONE EIGHT EIGHTEEN PTE. LTD., 160 Robinson Road, #14-04 Singapore Business Federation Center, Singapore 068914. Company registration: 202644930W.

Oleah is the trader providing the digital service. Device compatibility is stated on the App Store listing; internet access is required for online features. The purchase screen provides the applicable price, period and trial terms. Sections 8, 9 and 13 explain cancellation, withdrawal and statutory remedies.